Privacy Policy

PRIVACY POLICY

SarkariZone App

Last Updated: 14 April 2026

1. Introduction

Welcome to SarkariZone! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SarkariZone mobile application and related services.

SarkariZone is a Learning Management System (LMS) platform designed to help users prepare for government job examinations through video lectures, quizzes, AI-powered tools, and other educational resources.

Please read this Privacy Policy carefully. By using our app, you agree to the terms described in this policy.

2. Information We Collect

2.1 Personal Information (Account Registration)

When you create an account, we collect:

• Full name
• Email address
• Mobile number
• Password (encrypted)
• Profile photo (optional)
• Date of birth (optional)

2.2 Payment Information

We collect payment-related information when you purchase courses or subscriptions. Payments are processed through third-party payment gateways including:

• Razorpay
• PayPal
• PhonePe
• Paytm

We do NOT store your credit/debit card numbers or banking details on our servers. All payment transactions are handled securely by the respective payment providers. Please refer to their individual privacy policies for more details.

2.3 Usage & Learning Data

We automatically collect information about how you use our app:

• Video watch history and progress
• Quiz attempts, scores, and results
• AI tool interactions and queries
• Course enrollment and completion data
• Time spent on the platform
• Login timestamps and session data

2.4 Device & Technical Information

• Device type, model, and operating system
• App version
• IP address
• Unique device identifiers
• Browser type (if web access)
• Crash reports and diagnostic data

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account
• To provide access to video lectures, quizzes, and AI-powered study tools
• To process payments and manage subscriptions
• To track your learning progress and provide personalized recommendations
• To send important notifications about your courses, results, and new content
• To provide customer support and resolve disputes
• To improve our app features and user experience
• To detect and prevent fraud, unauthorized access, and security issues
• To comply with legal obligations

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

4.1 Payment Processors

Your payment information is shared with our payment gateway partners (Razorpay, PayPal, PhonePe, Paytm) solely for processing transactions. These companies have their own privacy policies and security measures.

4.2 Service Providers

We may share data with trusted service providers who assist us in operating our platform, such as cloud hosting providers, analytics services, and customer support tools. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, and safety of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred.

5. Data Security

We take the security of your data seriously. We implement the following security measures:

• SSL/TLS encryption for all data transmission
• Encrypted storage of passwords using industry-standard hashing
• Secure servers with access controls
• Regular security audits and vulnerability assessments
• Two-factor authentication (optional for users)

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights & Account Control

6.1 Access & Update

You have the right to access and update your personal information at any time through your account settings in the SarkariZone app.

6.2 Account Deletion

You can permanently delete your account at any time. To delete your account:

• Go to Settings in the SarkariZone app
• Select 'Account Settings'
• Tap on 'Delete Account'
• Confirm your identity and deletion request

Upon account deletion, all your personal data, learning history, quiz results, and profile information will be permanently removed from our servers within 30 days. Please note that some data may be retained for legal or financial compliance purposes (e.g., payment records) as required by applicable laws.

6.3 Data Portability

You may request a copy of your personal data by contacting us at the email address provided below.

6.4 Opt-Out

You may opt out of promotional emails and notifications by updating your preferences in the app settings or by clicking 'Unsubscribe' in any marketing email.

7. Children's Privacy

SarkariZone is intended for users aged 13 years and above. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information immediately.

8. Cookies & Tracking Technologies

Our app may use cookies, local storage, and similar tracking technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze app usage patterns
• Improve performance and user experience

You can control cookie settings through your device settings, but disabling certain cookies may affect app functionality.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Active account data: Retained until you delete your account
• Payment records: Retained for 7 years as per financial regulations
• Learning progress data: Deleted within 30 days of account deletion
• Log and diagnostic data: Retained for up to 12 months

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by:

• Sending a notification through the SarkariZone app
• Displaying a prominent notice on our app
• Sending an email to your registered email address

We encourage you to review this Privacy Policy periodically. Continued use of the app after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SarkariZone Support Team

• Email: sudhirsamota07@gmail.com
• App: Use the 'Help & Support' section in the app
• Response Time: Within 48-72 business hours

By using SarkariZone, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2026 SarkariZone. All Rights Reserved.